Patient Safety Caravan Lessons Learned
The Saudi Patient Safety Center has implemented many programs and initiatives that aim to empower patients and their families while receiving health care by visiting the health facility.
It was noticed through various meetings with many patients and their families that they did not want to ask questions about everything related to their health while receiving health care or dealing with service providers, a behavior that can be changed by changing the culture of health sector workers themselves so that they encourage patients to prepare questions as well as change the culture of the community and its definition that it is responsible for decision-making regarding its health and its active participation with caregivers.
The Patient Safety Caravan project contributed to changing the delivery of the health empowerment message and providing information that helps patients to be effective and capable members of health care. It is a virtual convoy that includes a group of people (volunteers or healthcare providers themselves) as they visit patients and their families in hospital departments (admission wards) Outpatient clinics, emergencies, waiting for areas, etc.) to increase awareness of patient safety by empowering, educating, and supporting them.
Lessons Learned Approach
Lessons learned from the Patient Safety Caravan project were compiled from the daily input record for the project throughout the project life cycle. Lessons learned from both realized and unrealized risks were collected in the project risk register, as well as through interviews with project team members and other stakeholders, as necessary.
It is also recommended that lessons learned from this project be used as references for future projects, and they should contain a sufficient level of detail so that other project managers have enough information to help build their project plans. Lessons learned in this document are categorized by area of knowledge of the project. These knowledge areas consist of procurement management, risk management, integration management, quality management, time management, cost management, scope management, human resource management, and communication management.
Note: Some defined areas may not contain lessons learned if none are documented throughout the project life cycle.
The following list includes the lessons learned for the Patient Safety Caravan.
These lessons are categorized by project knowledge area. Descriptions, impacts, and recommendations are provided for consideration on similar future new construction projects.
It is important to note that not only failures or shortcomings are included but successes as well.
We advise using different channels to deliver the message to the patients and their families by:
That issue interrupted the delivery of the message of empowering patients and their families.
This allowed the project Manager to setup Volunteers Selection Criteria.
Success: There was an award plan for:
Setup Volunteers Selection Criteria which include:
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