The Kingdom of Saudi Arabia health system aims to ensure the provision of comprehensive, integrated health care for the entire population, including Person-centered care which is an approach in where people benefiting from health services are equal partners in planning, developing and monitoring care to ensure that it meets their needs, which means placing people and their families in a center Decisions and considering them as experts working alongside health professionals in order to achieve the best results.
From this standpoint, patient safety is essential to provide high-quality basic health services. Indeed, there is a clear consensus that high-quality health services provided worldwide should be effective, safe and person-centered. Moreover, in order to realize the desired benefits of quality health care, health services must be timely, equitable, complementary and effective.
Therefore, the patient and the family are the only ones present in all stages of complete care. They are a repository of essential information, patient engagement and empowerment that can play an important role in ensuring a positive healthcare experience. On the other hand, by involving patients and their families who have been affected, they can benefit and learn from their experiences. It is therefore imperative to ensure that the patient's voice is heard in the healthcare setting.
Poor patient empowerment or one of their family members, lack of awareness of patients and their exercise of their rights, and the difficulty of reaching their voices to patients with the same health issure, health care workers and the community. Therefore, Hakaya Salama program was created to support patients or one of their family members to share their story Live through electronic platforms or in the personal presence of the guest (the patient) to tell his/her story with the attendees to support and enhance the importance of the patient's role in the health sector.
- Enabling patients to speak up and encouraging other patients and caregivers to become involved in the healthcare process.
- Empowering a healthy society by disseminating their experiences with health sectors, negative or positive, to correct the concept of empowerment for the individual and society.
- Spreading the concept of patient empowerment among health care providers to encourage their patients to express their views during the healthcare journey.
- Increasing awareness that effective communication between the patient and the health care provider contributes positively to avoiding medical errors and directing towards the correct diagnosis and therefore treatment.
The importance of the Hkaya Salama program
Empowering patients or their families to speak up and share their experiences in the health care sector for all segments of patients, society and health practitioners, and encourage them to make their voices heard in order to eliminate errors and serious events in the health sector.
Patients and the community
How can I participate ?
If you are a patient or a member of your family who has had an experience with the health sector and want to appear in the Salama Salamah Program to share your story with patients and the community, please contact us via the following email:
Or by calling the following number: