Ms. Sheikha Alqahtani - Senior Patient Safety Specialist.
The consequences of BURNOUT are a set of physiological and psychological responses such as: high blood pressure, high heart rate, lack of concentration, anxiety, depression, and sadness that lead to quit the profession.
The state of functional and psychological combustion is more related to social service professionals who deal directly with people such as doctors and nurses. The committed individual of these, falls in addition to the stressful work conditions, under internal pressure of giving and at the same time faces conditions beyond his control that reduce his effectiveness in carrying out his work in the manner he desires, for example, the nurse who is not able to give personal attention to each patient due to the large number of patients in ward, exposed to a state of psychological and functional combustion.
The view that healthcare providers wellness is an indicator of the quality of healthcare organizations is not new—the concept was introduced decades ago and has since gained increasing support. The most well-known inverse metric of healthcare providers wellness is burnout, defined as a disorder that is directly related to the conditions of work due to occupational stress in which health workers are affected continuously, mainly due to interactions with other people.
Burnout among health professionals is widely understood as an organizational healthcare issue that needs to be addressed. As outlined in the Annual Perspective, burnout is a syndrome of emotional exhaustion, depersonalization, and decreased sense of accomplishment at work that results in overwhelming symptoms of fatigue, exhaustion, cynical detachment, and inefficiency.
Patient wellbeing is permeated by structural, social, and individual factors that depend on physical and human resources. A variety of observational reports have shown that burnout staff is more prone to be implicated in health safety accidents, struggling in crucial elements of discipline that dictate the level of medical care (e.g., commitment to clinical protocols, the standard of contact, and empathy), and receive lower ratings of patient satisfaction.
The reverse of this vulnerability must be a central aim of health policy around the globe. Organizations will recognize better strategies for the wellbeing of their employees and promote more considerable attention to their work. By doing so, organizations will strive to promote excellent customer engagement and improve the standard of treatment.