Just Culture:
A culture in which frontline personnel are comfortable disclosing errors, including their own, while maintaining
professional accountability, recognizing individual practitioners should not be held accountable for system
failings over which they have no control, yet does not tolerate conscious disregard of clear risks to patients or
gross misconduct.
The importance of Just Culture:
A fair and just culture improves patient safety by empowering employees to proactively monitor the workplace and participate in safety efforts in the work environment. Improving patient safety reduces risk by its focus on managing human behavior (or helping others to manage their own behavior) and redesigning systems.
Barriers to just culture
There are four major barriers to creating a just culture:
- Blame
- Lack of transparency
- Outcome bias
- Inconsistent assessment processes